Questions we hear often
The most common questions from owners, HR managers and accountants, with short and clear answers.
Frequently asked questions
Do I need to replace my biometric device?
No. Export the attendance file from your device as Excel or CSV and import it into Sutumatic; the system matches employees by their device user ID and finds their shift.
Can employees check in from their phone?
Yes, from the Employee app. Your company can enable GPS validation against the workplace location and allowed distance, or allow check-in without location validation.
Are night shifts supported?
Yes: shifts that run past midnight, more than one shift per employee, and an early check-in window and check-out allowance per shift.
Can every employee see others' salaries?
No. Permissions are set per user by role, and you can separate who manages attendance from who sees payroll.
Is payroll connected to accounting?
Yes. Monthly payroll becomes a journal entry in Sutumatic; you can edit or reverse it and transfer payment from cash or bank.
Do attendance penalties flow into payroll?
Late, early-leave and absence penalties are stored in the system and can be linked to salary components, so they appear when preparing monthly payroll.
How are working hours and lateness calculated?
Late = minutes after shift start; early departure = minutes before shift end; working hours = time between recorded check-in and check-out. Example: 9:00–5:00 shift, in at 9:20, out at 4:30 → 20 min late, 30 min early, 7h 10m worked.
Can I work with several branches?
Yes. Employees are linked to a branch and department, and attendance is recorded and reviewed by date, shift and branch.
Where do I get the app?
The app is available on iPhone from the App Store as "Employee", and employees sign in with the account their company provides.
Does the app track employees' location all the time?
No. Location is sent only while the app is in use and when the company enables it; there is no tracking after the app is closed.
Is the system available in Arabic?
Yes, the interface is in Arabic and English, and each user can work in their preferred language.
How do I get started?
Request a demo from the contact page. The Sutumatic team will understand your needs, show you the system with sample data, then help with setup and training.
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